Shopping Guide

Payment Method

Use VISA, Master Card, and PayPal to pay for the purchase of the merchandize.

PayPal

There is no surcharge for using your credit card to make purchases. Provide such information such as card number, name of the purchaser, date of expiry, address, and phone number. Incorrect information will cause a delay in processing your order. Billing date will be the date when the merchandise is shipped.


Shipping

The merchandise which have been ordered before 13:00 JST will be shipped the following day except Saturday, Sundays and holidays unless otherwise specified. Merchandize will be shipped through EMS and/or e-packet by Japan Post Office.

However they can be shipped differently as required by the destination countries. Under the ordinary condition, international shipping will take approximately from two weeks to maximum of four weeks depending on the destinations. Shipment's tracking service is provided by Japan Post office. We will send "tracking number" to customers.

https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

A careful packing is being guaranteed, however any unexpected damage was seen on delivery, simply do not accept the package and check the contents together with local post office staff.

  • SHIPPED EXPRESS (EMS) from  JAPAN
  • Cost : FREE SHIPPING OVER $150
  • Shipped : World Wide
  • Courier : Japan Post EMS
  • Online Tracking Number : PROVIDED
  • Insurance: PROVIDED
  • Estimated Delivery : 4 - 14 Business Days

Shipping Policy

Usually SHIPS IN 3 BUSINESS DAYS.

You will receive an e-mail notification the day your order has been shipped from triangle13 with a confirmation of shipment and a tracking number.

Packages are insured for the purchased price and an adult signature is required.
We reserve the right to choose the carrier.

International orders: As posted, IMPORT DUTIES, TAXES AND FEES ARE NOT INCLUDED in the item price or shipping charges. Fees charged by customs are the buyer's responsibility.

As a company, we cannot ship as a gift.
International delivery time applies only to street addresses.
No address or receiver's name change after payment, no exceptions, triangle13 and our rules.


Tax information

All my items are sent from Japan. No extra taxes are charged in Japan. Items shipped internationally may incur customs duties and import tax on arrival so please check with your local customs service.


Return Policy

We DO NOT accept return, exchange.

In case of damage or loss, the actual damage cost will be compensated.

If EMS mail is damaged or partly missing during delivery, a maximum of 2 million yen is paid for the actual loss.
If the EMS item is worth more than 20,000 yen, please indicate the premium from the table below that corresponds to the value of your EMS article on the required form.In such cases, an additional fee is required.